How do I transfer organisation ownership?
Transferring ownership of an organisation is a critical and permanent action that passes full control to another user. This guide explains the permissions required and the step-by-step process.
Who can transfer ownership?
This action is reserved exclusively for the current Organisation Owner. No other user role, including Organisation Admins, can initiate an ownership transfer.
Warning: This action is permanent and cannot be undone by you once the new owner accepts. Proceed with caution.
Step-by-Step Guide
- Navigate to the Settings page from the user menu in the header.
- Scroll down to the "Organisation" section.
- Find the "Organisation owner" card at the bottom of this section.
- Click the red "Assign new owner" button.
- In the dialog that appears, carefully enter the email address of the member you wish to transfer ownership to. This user must be an existing member of your organisation.
- Click "Send Invitation".
What Happens Next?
The transfer is not immediate. It follows a secure, invitation-based process:
- Invitation Sent: An email invitation is sent to the designated new owner.
- Pending State: On the Settings page, you will see a "Ownership Transfer Pending" notice. During this time, you remain the owner. You have the option to cancel the transfer request before it is accepted.
- Acceptance: The designated user must click the link in the email to accept the ownership transfer.
- Transfer Complete: Once they accept, the transfer is finalized.
The new user is now the sole Organisation Owner.
Your role is automatically changed to Organisation Admin. You will retain administrative access but will no longer be able to manage organisation details or initiate another ownership transfer.
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